Return & Refund Policy

At Aveliftskin, we want every customer to shop with confidence. This policy explains our return, refund, order cancellation, and subscription cancellation procedures.

1. Standard 14-Day Return Policy

You may request a return within 14 days after receiving your order.

For a standard return, the product must be unused, unopened where applicable, in its original packaging, and in the same condition in which it was received.

Proof of purchase or your Aveliftskin order number is required.

For hygiene and product-safety reasons, opened or used beauty, skincare, or cosmetic products generally cannot be returned under the standard return policy unless they arrived damaged, defective, or incorrect.

Products covered by a separately advertised money-back guarantee may qualify under that guarantee instead.

2. Product-Specific Money-Back Guarantees

Certain products may include a special money-back guarantee displayed on their product pages.

For products explicitly advertised with a 180-Day Money Back Guarantee, customers may request a full refund within 180 days of purchase if they are not satisfied with the product, as promised on the applicable product page.

This product-specific guarantee is separate from the standard 14-day return policy and takes precedence where the product page offers more favorable terms.

To request a return under the guarantee, contact support@aveliftskin.com with your order number and the product details. We will provide the applicable return instructions.

3. Subscription Cancellation & Automatic Renewal

Aveliftskin offers a Subscribe & Save 20% program.

Subscribers receive a 20% discount on eligible subscription products for their initial order and each recurring order.

Subscriptions automatically renew every 30 days, with the applicable subscription amount charged to the selected payment method.

Cancellation Deadline: To avoid the next renewal charge, you must cancel your subscription at least 2 hours before your scheduled renewal time.

You may cancel using the subscription management option provided with your account or subscription confirmation, where available, or contact support@aveliftskin.com for assistance. Please allow sufficient processing time for support requests.

Once cancellation takes effect, future subscription renewals will stop.

Important: Canceling a subscription prevents future recurring charges but does not automatically cancel or refund orders that have already been charged or processed.

If a renewal charge has already occurred, any request to cancel or refund that order will be reviewed under this Return & Refund Policy and applicable consumer law.

4. How to Request a Return or Refund

Before returning a product, please contact:

Email: support@aveliftskin.com

Include:

Your order number
The product you wish to return
The reason for your return or refund request
Photos if the product arrived damaged, defective, or incorrect

We will review your request and provide instructions, including the appropriate return address where applicable.

Please do not return products without contacting us first.

5. Return Shipping Costs

For standard returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

If a product arrives damaged, defective, or incorrect, contact us with supporting details so we can provide an appropriate resolution.

Any additional return-shipping protections under a product-specific guarantee or applicable law will be honored.

6. Restocking Fees

We do not charge restocking fees for eligible returns.

7. Refund Processing

Once a returned product has been received and inspected, where a return is required, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Banks, card issuers, or payment providers may require additional time to process the refund.

If more than 15 business days have passed since refund approval and you have not received your refund, please contact support@aveliftskin.com.

8. Order Cancellations

If you need to cancel a one-time order or an individual subscription order that has already been created, please contact us as soon as possible.

We can cancel an order only if it has not entered fulfillment or been shipped.

Once an order has shipped, it cannot be canceled, and the applicable return or money-back guarantee procedures will apply.

Canceling an individual order and canceling an ongoing subscription are separate actions.

9. Exchanges

We do not offer direct exchanges.

If you wish to replace an eligible product, please complete the applicable return process and place a new order after your return has been approved.

10. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your order is damaged, defective, incorrect, or incomplete, contact support@aveliftskin.com as soon as possible.

Include your order number and clear photos of the issue so we can investigate and provide an appropriate resolution.

11. Consumer Rights

Nothing in this policy limits any mandatory refund, return, cancellation, or consumer protection rights provided by applicable law.

12. Contact Us

For returns, refunds, order cancellations, or subscription assistance, contact: