Frequently Asked Questions
Welcome to the Aveliftskin FAQ. Here you'll find answers to common questions about our products, orders, shipping, returns, payments, and subscriptions.
Products & Orders
What does Aveliftskin sell?
Aveliftskin offers beauty, skincare, and personal care products designed for everyday routines.
Please review each product page for specific product details, ingredients, usage instructions, and available offers.
Can I change or cancel my order?
Please contact support@aveliftskin.com as soon as possible.
Orders can only be changed or canceled before they enter fulfillment or are shipped.
Once shipped, our applicable Return & Refund Policy will apply.
Subscription & Auto-Renewal
What is Subscribe & Save 20%?
Our Subscribe & Save program allows you to receive eligible products automatically every 30 days at a 20% discount.
The discount applies to both your first subscription order and every recurring order.
How does the subscription work?
When you select "Subscribe & Save" and complete your purchase, you authorize recurring payments and deliveries every 30 days until you cancel.
Your payment method will automatically be charged the applicable subscription price on each renewal date.
How much will I be charged?
Your subscription amount depends on the products, quantities, bundles, and eligible offers selected.
The applicable subscription price is displayed during purchase. Shipping fees and taxes may apply.
A 20% subscription discount applies to eligible products on both your initial order and recurring orders.
Will I receive the same products and discounts every 30 days?
Your subscription renews based on the products, quantities, and recurring price associated with your subscription.
The 20% subscription discount applies to every renewal. Additional promotional or bundle offers apply to recurring orders only when expressly included in the subscription terms shown during purchase.
When will my subscription renew?
Your subscription automatically renews every 30 days until canceled.
The applicable subscription amount will be charged to your selected payment method on each scheduled renewal.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time.
To avoid the next renewal charge, cancellation must be completed at least 2 hours before your scheduled renewal time.
You may use the subscription management option provided with your account or subscription confirmation, where available, or contact support@aveliftskin.com for assistance.
Please allow sufficient time for email requests to be processed.
What happens after I cancel?
Once cancellation takes effect, no further subscription renewals will be charged.
Orders already processed before cancellation are not automatically canceled or refunded.
What if I cancel after the renewal deadline?
If cancellation is completed less than 2 hours before your scheduled renewal, the next renewal charge may already be processed.
Your cancellation will stop subsequent renewals. Any processed order remains subject to our Return & Refund Policy.
Can I change my subscription products or quantities?
For assistance with changes to your subscription, please contact support@aveliftskin.com.
Changes may affect your recurring payment amount and are subject to availability and processing status.
Does canceling marketing emails cancel my subscription?
No. Unsubscribing from marketing emails does not cancel an active product subscription.
You must separately cancel your recurring subscription to stop future renewal charges.
Shipping & Delivery
How long does order processing take?
Orders are normally processed within 5 business days.
After shipment, delivery generally takes approximately 10–20 business days, depending on the destination, customs processing, and carrier conditions.
How much does shipping cost?
Standard shipping is free for orders of $39 USD or more.
For orders under $39 USD, standard shipping is $5.99 USD.
The applicable shipping charges are displayed during checkout.
How can I track my order?
Once your order ships, we will send a shipping confirmation email containing tracking information.
Tracking updates may take some time to appear after the carrier receives your package.
Can I change my shipping address?
Please contact support@aveliftskin.com as soon as possible.
Address changes can only be made before an order enters fulfillment or is shipped.
Do you ship internationally?
International shipping availability depends on your destination and available delivery services.
Applicable shipping options and charges will be displayed at checkout.
International shipments may be subject to customs processing or additional local requirements.
Returns & Refunds
What is your return policy?
Eligible standard returns may be requested within 14 days of delivery, subject to our Return & Refund Policy.
Products must normally be unused, unopened where applicable, and in their original condition.
Certain products may include a separate money-back guarantee.
What is the 180-Day Money Back Guarantee?
For products that expressly advertise a 180-Day Money Back Guarantee, you may request a full refund within 180 days of purchase if you are not satisfied.
Please contact support@aveliftskin.com with your order information to receive return instructions.
This product-specific guarantee is separate from our standard 14-day return policy.
Can I get a refund after canceling my subscription?
Canceling your subscription stops future renewals but does not automatically refund previously processed subscription orders.
Refund requests are reviewed according to our Return & Refund Policy and applicable consumer law.
How do I request a return or refund?
Please email support@aveliftskin.com with:
- Your order number
- The product involved
- The reason for your request
- Photos, if the item arrived damaged, defective, or incorrect
Our customer support team will review your request and provide instructions.
Who pays for return shipping?
For standard returns caused by a change of mind, return shipping is generally the customer's responsibility.
If an item arrives damaged, defective, or incorrect, contact us for an appropriate resolution.
Any additional rights under an applicable product guarantee or consumer law will be honored.
How long do refunds take?
Approved refunds are issued to the original payment method within 10 business days after approval.
Your bank or payment provider may require additional processing time.
If more than 15 business days have passed after refund approval, please contact us.
What if my order arrives damaged, defective, or incorrect?
Contact support@aveliftskin.com as soon as possible.
Include your order number and clear photos of the product and the issue.
We will review the information and provide an appropriate resolution.
What if an item is missing from my order?
Please email us with your order number and details of the missing item.
We may request photos of the delivered package and contents to help investigate the issue.
Payment & Account
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary by location.
Please review the available options before completing your purchase.
Is my payment information secure?
Payments are processed through the payment methods and providers available through our checkout.
We do not ask customers to send complete credit card information by email.
How can I contact Aveliftskin?
For product questions, orders, shipping, subscriptions, cancellations, or refunds, contact:
Email: support@aveliftskin.com
Please include your order number when contacting us about an existing purchase.
Additional Information
For more details, please review:
- Terms of Service
- Privacy Policy
- Return & Refund Policy
- Shipping Policy
Thank you for shopping with Aveliftskin!